Motor Warranty – How to make a claim
In the event of a possible claim under this policy, please follow the claim set out below.
How to make a Claim
Should it be necessary to make a claim the following procedure MUST be adhered to within seven days of the Mechanical Breakdown.
Contact the MIS Claims line on (UK) - 02890 410220 (ROI) - 01 872 0179
The Claims Administrator will need from You:
•A signed and fully completed claim form.
•This policy booklet.
•Your receipted invoices for services.
•A Copy of your MOT Certificate
For any claim for roadside assistance and recovery, please telephone: 0845 603 7991
IMPORTANT:
You must ensure that no work of any description is carried out on the Vehicle without the express authorisation of MIS Claims. It must be clearly understood that costs for any other work started or completed before authorisation has been given will be the responsibility of the Insured and will automatically invalidate any claim under this policy.
We reserve the right to direct or redirect a claim to one of its approved repairers in order for repairs to be completed. Where You wish to nominate a repairer, the labour content of any claim will be limited to MIS Claims approved labour rate and standard ICME repair times.
It will be Your responsibility to pay the costs of dismantling and repairing the Vehicle if the cause of the breakdown is not covered by this policy and, if it is covered, all costs which exceed the Claim Limit as stated on Your Policy Schedule and any Claims Excess that may apply. You are responsible for paying for any other work You ask the repairer to carry out.
Payment: When the repairs have been completed, the repairer must submit the fully completed claim form and repair invoice. The invoice must be addressed to MIS Claims and clearly show the authority number given in connection with those repairs. The invoice must show whom MIS Claims should pay, and give full details of the repair including all components used in the authorised repair, labour and VAT.
IT IS NOT POSSIBLE FOR THE CLAIMS DEPARTMENT TO AUTHORISE A CLAIM WITHOUT ISSUING A SPECIFIC CLAIMS AUTHORITY NUMBER. FAILURE TO SUBMIT A SIGNED AND FULLY COMPLETED CLAIM FORM WILL DELAY REIMBURSEMENT OF YOUR CLAIM.
Consumer Insurance (Disclosure and representatives) Act 2012
Under this act it is the duty of the consumer to take reasonable care not to make a misrepresentation to the Insurer either before a Consumer Insurance Contract is entered into or varied.
For the purposes of this Act a qualifying misrepresentation is deliberate or reckless if the consumer:
Knew that it was untrue or misleading, or did not care whether or not it was true or misleading and knew that the matter to which the misrepresentation related was relevant to the Insurer, or did not care whether or not it was relevant to the Insurer.
Any such misrepresentation could invalidate your insurance cover and mean that part or all of any claim on the policy may not be paid.
UK GENERAL INSURANCE LTD PRIVACY NOTICE
We are UK General Insurance Ltd, referred to as “we/us/our” in this notice. Our data controller registration number issued by the Information Commissioner’s Officer is Z7739575
This privacy notice is relevant to anyone who uses our services, including policyholders, prospective policyholders, and any other individuals insured under a policy. We refer to these individuals as "you/your” in this notice.
We are dedicated to being transparent about what we do with the information that we collect about you. We process your personal data in accordance with the relevant data protection legislation.
Why do we process your data?
The provision of your personal data is necessary for us to administer your insurance policy and meet our contractual requirements under the policy. You do not have to provide us with your personal data, but we may not be able to proceed appropriately or handle any claims if you decide not to do so.
What information do we collect about you?
Where you have purchased an insurance policy through one of our agents, you will be aware of the information that you gave to them when taking out the insurance. The agent will pass your information to us so that we can administer your insurance policy.
For specific types of insurance policies, for example when offering you a travel insurance policy, we may process some special categories of your personal data, such as information about your health.
We have a legitimate interest to collect this data as we are required to use this information as part of your insurance quotation or insurance policy with us. We may also process the data where it is necessary for a legal obligation, or as part of the establishment or defence of a legal claim.
UK General’s full privacy notice
This notice explains the most important aspects of how we use your data. You can get more information about this by viewing our full privacy notice online at http://ukgeneral.com/privacy-notice [^] or request a copy by emailing us at dataprotection@ukgeneral.co.uk. Alternatively, you can write to us at: Data Protection, UK General Insurance Ltd, Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds, LS10 1RJ.