Combination GAP Insurance and Motor Legal Expenses Policy Summary
About this document
Please note that this policy summary does not contain the full terms and conditions of the contract of insurance; so please take time to read the policy document to make sure you understand the cover it provides.
Insurer
Your Policy is arranged by Motorists Insurance Services Ltd with UK General Insurance Limited on behalf
of Ageas Insurance Limited.
They are registered in England No. 354568. Registered Office: Ageas House, Hampshire Corporate Park, Templar’s Way, Eastleigh, Hampshire, SO53 3YA.
Uk General Insurance Limited and Motorists Insurance Services Ltd are authorised and regulated by the Financial Conduct Authority.
Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the
Prudential Regulation Authority
What is covered
MIS GAP insurance provides cover against financial loss in the event of your motor insurer declaring your vehicle an insurance total loss. Should your vehicle be declared a motor insurance total loss, this insurance covers the difference between the comprehensive insurance settlement and the purchase price of the insured vehicle as confirmed by the net invoice selling price, or if greater, the amount of your finance agreement early settlement figure.
An integral element of the contract is a Motor Legal Expenses contract which will provide financial assistance to recover your uninsured losses resulting from a road traffic accident in your insured vehicle plus the provision of a replacement vehicle for up to a maximum of 10 days.
The limit of liability payable under this policy is detailed in your policy schedule.
Significant exclusions and limitations
- Any vehicle that is not covered by a motor insurance policy for the full duration of the period of insurance.
- In respect of any total loss which is not subject of an indemnity under the accidental damage, fire or theft section of the motor insurance policy or which occurs while the vehicle is being driven or used by a person not covered under the motor insurance policy.
- Where the loss occurred before the period of insurance.
- Vehicles over eight years old at the date of purchase of the policy.
- Vehicles used for hire or reward, public service, competition, rallying or racing.
- Any negative equity carried over from a previous finance agreement.
- Any vehicle, which is left unattended unless all security devices and immobilizer are activated and are in full working order (in addition all doors must be locked and keys removed from the vehicle).
- The Motor Legal Expenses Policy will exclude claims where the incident falls outside of the scope of cover provided by the policy wording or where this is subject to a specific exclusion or limitation.
Duration of cover
Up to 36 months on a Return to Invoice basis and 48 months if a finance agreement was taken out.
Cancellation right
We hope you are happy with the cover this policy provides. However, if after reading this document, this insurance does not meet with your requirements, please return it to MIS within 30 days of receiving the insurance documents and we will refund your premium in full. Thereafter you may cancel insurance cover at any time and receive a pro rata refund of your premium based on the number of whole months remaining subject to the deduction of an insurer retention fee of £45.
Making a claim
If you have a claim, please call MIS by telephoning 0845 491 1111 as soon as possible.
Complaints
It is the intention to give you the best possible service but if you have any questions or concerns about this insurance or the handling of a claim you should following the procedure below:
Complaints regarding the sale of your policy should be directed to:
Motorists Insurance Services Ltd
Beechwood House
37 Comber Road
Dundonald
BT16 2AA
Telephone: 028 9041 0220
Complaints regarding a claim on your policy should be directed to:
Motorists Insurance Services Ltd
Beechwood House
37 Comber Road
Dundonald
BT16 2AA
Telephone: 028 9041 0220
If your complaint cannot be resolved by Motorists Insurance Services Ltd by the end of the next working day, it will be passed to:
The Customer Relations Department
UK General Insurance Limited
Cast House
Old Mill Business Park
Leeds
LS10 1RJ
Telephone: 0845 218 2685
Email: customerrelations@ukgeneral.co.uk
Please ensure your policy number is quoted in all correspondence to assist a quick and efficient response.
If it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service. This also applies if you are insured in a business capacity and have annual turnover of less than €2million and fewer than ten staff. You may contact the Financial Ombudsman Service at:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
Docklands
London
E14 9SR
Telephone: 0800 0234567
Email: complaint.info@financial-ombudsman.org.uk
Compensation scheme
Ageas Insurance Limited is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme, if they cannot meet their obligations. This depends on the type of business and the circumstances of the claim. Most insurance contracts are covered for 90% of the claim. You can get more information about compensation scheme arrangements from the FSCS or visit www.fscs.org.uk.
UK GENERAL INSURANCE LTD PRIVACY NOTICE
We are UK General Insurance Ltd, referred to as “we/us/our” in this notice. Our data controller registration number issued by the Information Commissioner’s Officer is Z7739575
This privacy notice is relevant to anyone who uses our services, including policyholders, prospective policyholders, and any other individuals insured under a policy. We refer to these individuals as "you/your” in this notice.
We are dedicated to being transparent about what we do with the information that we collect about you. We process your personal data in accordance with the relevant data protection legislation.
Why do we process your data?
The provision of your personal data is necessary for us to administer your insurance policy and meet our contractual requirements under the policy. You do not have to provide us with your personal data, but we may not be able to proceed appropriately or handle any claims if you decide not to do so.
What information do we collect about you?
Where you have purchased an insurance policy through one of our agents, you will be aware of the information that you gave to them when taking out the insurance. The agent will pass your information to us so that we can administer your insurance policy.
For specific types of insurance policies, for example when offering you a travel insurance policy, we may process some special categories of your personal data, such as information about your health.
We have a legitimate interest to collect this data as we are required to use this information as part of your insurance quotation or insurance policy with us. We may also process the data where it is necessary for a legal obligation, or as part of the establishment or defence of a legal claim.
UK General’s full privacy notice
This notice explains the most important aspects of how we use your data. You can get more information about this by viewing our full privacy notice online at http://ukgeneral.com/privacy-notice [^] or request a copy by emailing us at dataprotection@ukgeneral.co.uk. Alternatively, you can write to us at: Data Protection, UK General Insurance Ltd, Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds, LS10 1RJ.